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Performance Coaching – The STAR Way

From the era of Ramayana and the Mahabharata in the times of Rama, Krishna, and Drone, performance coaching is an age old tradition in India. In today’s modern world of Shiba Maggon and Gary Kistern still follows the very same principles of the yester years coaching.

In the corporate scenario today, coaching works wonders in helping individual performers and teams achieve excellent results by introspecting within and working together. This not only contributes to the entire persona of the individual, but also and helps organizations move towards sustainable growth.

Coaching as a practice is not about telling one what to do. It is more about understanding the situation by asking questions and aiding the individual to arrive at the right solutions.

Corporate executive coaching requires working with an individual on a particular goal or result area in their professional development. It is usually a creative and thought provoking process by which the coach enables the coachee to think and maximize his/her potential and performance in the goal or result area under consideration. The various goal of coaching can be in areas of career management, performance enhancement, managing personal, professional and organizational changes, enhancing problem solving and creativity, effective conflict resolution, amongst many others.

A trained professional uses many techniques and methods of coaching, one of them also being the STAR model i.e. (a) Situation (b) Task (c) Action and (d) Result model.

The STAR (Situation, Task, Action, Result) format, an avid interviewer’s powerful tool can also be used as a coaching technique that can be used by executive coaches to help individual and teams enhance performance and productivity in specific areas or situations.
The STAR model can be used when the coach needs to help the coachee to re-visit an experience, learn from the same, and implement in the future.

For example, when there are conflicts occurring in a team, or certain organizational changes like mergers etc, this model works effectively. This is construed by making the coach and the coachee/team to sit together, explore the various facets and avenues of the existing situation through a series of questions, thus gather all the relevant information and there after arrive at a most applicable and sustainable possible solution.

• Situation: Take an example of a situation that can either work as a positive situation or a challenge. Explain and elaborate the situation with all specific details of all the tasks and individuals involved in the situation. Example: the recent disagreement of the employee and their supervisor over a client presentation.

• Task: The various tasks that led to this situation and can lead away from the situation are explored. By asking the appropriate questions such as: Why has this situation occurred in the first place? What has the individual done so as to be in this circumstance? What learning can we take away from the present situation, for the future? What can be done to arrive at a solution in this present scenario? Various options of possible further steps are enlisted.

• Action: What did you do? The earlier actions are re-visited, examined, and evaluated. The coach helps the coachee to identify the aspects in self that created the current situation, understand why it happened, and analyze on what action can be taken to (a) overcome the challenge now, as well as (b) learn to avoid repeating similar scenarios in the future. The various alternative action plans are drawn up and evaluated.

• Results: How was the current situation the outcome of the individual’s past actions? How did the past actions work against the objective the individual had? Once the individual is aware and has eliminated these same aspects in the current possibilities of action, further exploration into the possible outcomes or results of the action to be taken are analyzed. What will be the outcome of the current set of actions? What can the individual achieve through these actions to meet his/her objectives. How can the individual implement the learning from this experience?

The important aspect for a coach to remember while using the STAR model is the ability to ask the right questions and wait patiently for the coachee to explore the situation for possible answers. As a coach, one must always note to remember Winston Churchill saying “Personally I’m always ready to learn, although I do not always like to be taught.” Helping one learn themselves from their experience is the core of any coaching process.

Follow the STAR process, and coach away!
You have the power!

Published in ‘The Hans India’ newspaper on 4th Aug 2011

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August 5, 2011 Posted by | The Hans India Newspaper, Training and Learning | , , , , , , , , , , , , , , , | Leave a comment

Happiness@Work™

Aristotle once said “Happiness is the meaning and the purpose of life, the whole aim and end of human existence.”

‘Happiness’, as we know, has been defined by an innumerable many, right from Mahatma Gandhi to the Dalai Lama in their own way. In this article the I define ‘happiness’ as ‘that state of mind that one wishes to come to instantly, so as to respond the way one needs to respond in any given situation or time towards any individual.

In this inspirational and motivational article, ‘Happiness’ is treated, not just as an abstract concept, but also as a few practical and implementable techniques that can be applied at any point in time so as to get one back to a state of positive energy!

The techniques are as follows:

1) Positive Attitude
As Herm Albright said, “A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort.”

Positive attitude is about being able to look at situations with a positive outlook, being able to think positive, being able to take purposeful action towards one’s goals, no matter what the situation.

Research suggests that having the inner confidence that success shall come our way and that I can achieve what I want, helps us take on challenging tasks and goals at work.

2) Respond, don’t react
As Charles R. Swindoll puts it, “Life is 10% what happens to you and 90% how you react to it.”

Behavioral pychology defines a human beings actions as ‘Response to Stimuli’ from the environemnt. Every time something happens, instead of reacting instantaneously, learn to pause and think of possible cause and effect, i.e., possible reasons and consequences. An attitude of responding is most important today because that is the one choice we have in life!

Research shows that as we learn to think and respond at work, conflicts reduce and more mature and composed discussions are possible, thus leading to effective teamwork and productivity.

3) Appreciation
As Voltaire said, “Appreciation is a wonderful thing: It makes what is excellent in others belong to us as well.”

Human beings desire appreciation. They are extremely happy when their efforts and talents are appreciated. Telling another that they are apprecited also increases an attitude of gratitude and humility within us.

Appreciating oneself for our accomplishments can be a powerful concept that helps us to constantly stay motivated, especially when no one else does so.

Research shows that in organizations, those constantly appreciated for their good work, tend to feel more motivated to accomplish their tasks successfully.

4) Imagine
Imagine here means to dare to dream.. to dare to think BIG!

Victor Frankl, who spent a few years in “Auschwitz”, said in his book “Man’s Search for Meaning”, that is it not the problem-free today that keeps one happy n motivated! A problem-free today is virtually not possible. It is, the things that one can look forward to in the future tomorrow, the things that one is yet to achieve, wants to reach n looks forward to doing, that help one be happy today!

Follow the following steps to Achieve Dreams!

4A) Dream Big

4B) Believe in Possibiliies

4C) Power of Visualization

4D) Tell your Network

4E) Planning n Prioritizing

4F) Hardwork n Passion

4G) Write n Review Goals

4H) Celebrate Success

Thus, to be able to get through anything today, and to stay accepting and happy, it is nice to remember where our career is heading, the reason why we are working, and our future plans with this finances and the learning.

5) Smile
As Phyllis Diller rightly said, “A smile is a curve that sets everything straight.”

By saying Smile@Work it does not mean to make work a place of humor. The seriousness of tasks that we do, their importance are not to be misjudged in any way. All we need to do is to constantly find something to feel good about at work, or even elsewhere. A smile on your face will brighten up not only your day, but also maybe another’s!

6) Excellence
Excellence for me is defined by Martin Luther King’s powerful “If a man is called to be a street sweeper, he should sweep streets even as a Michaelangelo painted, or Beethoven composed music or Shakespeare wrote poetry. He should sweep streets so well that all the hosts of heaven and earth will pause to say, ‘Here lived a great street sweeper who did his job well.”

Striving to perform the best that we can, living up to the standards set in the industry, working towards excellence in whatever we do, while also constantly learning to get better, gives us the motivtion to continue on the journey of our life.

When we strive to excel, we have something challenging to focus on, that uplifts our spirits and helps us re-enter the realm of happiness.

The above are a few simple practical techniques on being constantly happy at work!

Revathi Turaga
http://www.revathionline.com

July 5, 2011 Posted by | Training and Learning | , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Turn Adversities into Opportunities…

Adversity causes some men to break, others to break records.
William A. Ward

Achievement… Winning… Success… Goals…
Almost each time these words come to our mind, so do other words…
Adversities… Obstacles… Problems…

Adversity is a fact of life. It can’t be controlled. What we can control is how we react to it. And how we can succeed in spite of it!
When faced with adversity we can give up and adopt the poor me attitude. Or we can look at adversity as an opportunity to find ways to do
things… We can be determined, persistent and persevere. It all comes down to your choice – and it is a matter of choosing to achieve; to win
over the adversities; and to succeed!

We may not be able to do anything about the adversities that life brings us… What we can control and manage however – is the courage and
determination with which we perceive our goals to win over challenges…
and to achieve our successes…

Achieve the Meta Mind way… Turn every adversity into an opportunity today!! 🙂

Also see http://content.msn.co.in/MSNContribute/Story.aspx?PageID=2e229dc2-9c45-4f63-b249-ad276d61b520 

Revathi Turaga
International Meta Mind Management and Certified Edward de Bono trainer
www.revathionline.com

January 11, 2009 Posted by | RevathiOnline Learning | , , , , , , , , , | 3 Comments